1. Right to Cancel
Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. You do not need to give a reason for cancelling.
2. How to Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. To start a return, please contact us at SimonRedfernBand@protonmail.com.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is found to be faulty or incorrect. We recommend using a tracked service, as we cannot refund items lost in transit.
4. Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
5. Pre-Order Cancellations
You may cancel your pre-order reservation at any time before paying your final invoice at no cost.